Sales and Marketing • Logistical Support • Technical Support
Headset Solutions is dedicated to being the leading provider of telecommunication devices and services.
In-house warehouse and distribution facilities.
Large Distribution network across 22 African countries.
We are able to communicate with our partners and their customers in more than 5 languages.
Technical Support Centre
Pre and post technical support, onsite technical support, warranty management and training programs.
Internal Sales Department
Lead Generation campaigns for partners, above the line marketing campaigns.
Customer Service Help Desk
General enquiries, order fulfilment, logistics management.
Virtual Service Centre
Online web based asset tracking software for contact centres.
Service Level Agreements (SLA’s)
Onsite service level agreements.
Pre and post-sales support. Assisting partners to close deals onsite.
Dedicated marketing campaign assistance for channel partners
Partner staff product training, online product training.
Manage the full product warranty chain on behalf of vendors.